Download e-book for iPad: Developing Interactional Competence: A Conversation-Analytic by H. Nguyen

By H. Nguyen

ISBN-10: 0230319661

ISBN-13: 9780230319660

ISBN-10: 134932535X

ISBN-13: 9781349325351

An exceptional glimpse into the multidimensional studying tactics that occur whilst beginner execs enhance the required communique talents for potent activity accomplishment. This research of actual sufferer consultations through pharmacy interns is an important contribution to analyze on health and wellbeing communique education.

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Extra info for Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy

Example text

In cases like Excerpt 12, the advice is implied rather than verbalized: the patient can infer the suitable course of future action based on the pharmacist’s exposition of the problem. In some other cases (not exemplified here), the pharmacist’s exposition is only to alert the patient since nothing can be done about the problem (unless the patient chooses not to take the medicine), such as a drug possibly changing eye color permanently or the possible occurrence of certain side effects for which there is no cure.

The orientation in its full form consists of the following core elements: 1. Pharmacist’s drug identification 2. Pharmacist’s inquiries–patient’s responses 3. Pharmacist’s exposition In the orientation phase, the drug name is usually mentioned (n ϭ 50 out of 64 drug occurrences), or the indexical “this” is used to refer to the drug (n ϭ 14). 4 The pharmacist’s inquiries are often preceded or followed by a brief exposition about the characteristics, type, and purpose of the drug (n ϭ 36). Excerpt 5a presents an example of the orientation.

This demonstrates that the pharmacist’s advice giving is contingently organized in relation to the patient’s confirmation of the problem. This advice-giving initiation is parallel to the way health visitors may offer advice when their inquiry about a problem is met with a “problem-indicative response” from the client (Heritage & Sefi, 1992, p. 382). Also resembling the health visitors, the pharmacists in the data sometimes provide advice even when the problem is not confirmed by the patient (p.

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Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy by H. Nguyen


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